How to fix “Something Went Wrong” Error during Microsoft Office 365 Installation?

Microsoft Office 365 is group of subscriptions that offer productivity software as well as allied services for consumers and business users both. Office 365 Home users can enjoy using all the Microsoft Office applications on macOS, iOS, Windows, Android and Windows 10 mobile. It also provides storage space on the OneDrive file hosting service along with 60 Skype minutes per month. For businesses, Office 365 also provides service subscriptions for social networking services and email using hosted versions of Exchange Server, Skype for Business Server, Office Online and SharePoint.

Downloading, installing and activating Office 365 subscription is quite easy. All you need to purchase it first and then login to your Microsoft account and then download your subscription by clicking download on the link given. Follow the further steps to install Office 365 and then activate it using the Office product key.

 With Office Installation, you get Word, Excel, PowerPoint, OneNote, Publisher and Access that can also be installed on multiple devices, i.e. Macs, PCs, Android tablets, Android Phones and iPhone. Once purchased, you need to purchase Office again in order to get it updated to the latest version. While installing Office 365, you may encounter an error with a message “Sorry, Something Went Wrong”. This will halt the entire process of installation. To solve this issue, you can run the Office Fix It tool that will take you to the uninstalling Office steps. Now, restart your computer system and then try installing the Office 365 again to troubleshoot this issue.

To troubleshoot this error, all you need to do is follow the below mentioned steps:

  1. First of all, uninstall the already installed Office 365 subscription and then perform a clean re-installation.
  2. Check your internet connection and make sure it’s not on a limited connection. Also ensure the router’s firmware is up to date
  3. Clear the cache memory and cookies of your browser
  4. Reset the Internet Explorer settings
  5. Make sure that there is no other version of previously installed on your system as it will create a software conflict

After trying these troubleshooting steps, if you still face an issue, then contact support team. The technicians are available 24*7 to provide you the best solution of Office 365 installation errors. Hope the provided information is useful for you!

Lena Smith is a passionate writer who loves to write about the most latest technological changes, Office updates and errors associated with them. She has also written hundreds of blogs on web browsers, antiviruses, mobile phones, gadgets and other related stuff. is an independent support provider on On-Demand Remote Technical Services For Microsoft Office products. Use of Microsoft Name, logo, trademarks & Product Images is only for reference and in no way intended to suggest that Technology has any business association with Microsoft Office. Microsoft Office trademarks, Names, logo and Images are the property of their respective owners; disclaims any ownership in such conditions.